Privacy Policy
Last Updated: June 2026
At Heaven On Earth Foundation (HOEF), we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a donation, volunteer, participate in our programmes, subscribe to our updates, or otherwise interact with us.
▼ About Heaven On Earth Foundation
Heaven On Earth Foundation is a charitable organisation dedicated to supporting vulnerable children, empowering communities, improving access to education and healthcare, and creating opportunities for sustainable development.
As part of our work, we may collect certain personal information to provide our services, manage donations, communicate with supporters, and fulfil our legal obligations.
▼ Information We Collect
We may collect personal information directly from you when you:
- Make a donation
- Complete a contact form
- Subscribe to our newsletter
- Register for an event
- Apply to volunteer
- Request information about our work
The information we collect may include:
- Full name
- Email address
- Telephone number
- Postal address
- Donation details
- Volunteer information
- Event registration details
- Communication preferences
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
- Cookie data
▼ How We Use Your Information
We use your information to support the operation of our charity and improve the services we provide.
This may include:
- Processing donations and issuing receipts
- Responding to enquiries and requests
- Managing volunteer applications
- Providing information about our projects
- Sending newsletters (with consent)
- Organising events and fundraising activities
- Improving website experience
- Legal and regulatory compliance
We will only use your information for purposes that are lawful, fair, and relevant to our charitable activities.
▼ Donation Privacy Statement
When you donate to Heaven On Earth Foundation, we collect the information necessary to process your donation securely and maintain accurate financial records.
Your donation information may be used to:
- Process and acknowledge donations
- Issue receipts
- Maintain financial records
- Respond to queries
- Share impact updates
Payment transactions are processed through trusted third-party payment providers. HOEF does not store full debit or credit card details on its servers.
We will never sell, rent, or trade donor information to third parties.
▼ Communications and Marketing
We may occasionally contact you to provide:
- Updates about our work
- Project news
- Fundraising campaigns
- Volunteer opportunities
- Event invitations
- Impact reports
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
▼ Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website, and enhance the overall user experience.
Cookies may be used to:
- Remember preferences
- Analyse traffic
- Improve performance
- Enhance security
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
▼ Sharing Your Information
We respect your privacy and do not sell, rent, or trade personal information.
We may share information only when necessary with:
- Trusted service providers
- Payment processing partners
- Technology and website providers
- Professional advisers
- Regulatory authorities where required by law
Any third parties working on our behalf are required to keep your information secure and confidential.
▼ Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
While we strive to protect all personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
▼ How Long We Keep Information
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Manage donations and supporter relationships
- Meet legal and regulatory obligations
- Maintain financial records
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
▼ Children's Privacy
Protecting children is central to our mission.
Where information relating to children or young people is collected for programme delivery, safeguarding, or support purposes, we take additional precautions to ensure it is handled responsibly and in accordance with applicable laws and safeguarding standards.
▼ Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request a copy of the information we hold about you
Requests relating to your personal information can be made using the contact details below.
▼ Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be published on this page and will take effect immediately upon publication.
▼ Contact Us
Heaven On Earth Foundation (HOEF)Email: info@heavenonearthfoundation.org
Website: Heaven On Earth Foundation
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us and we will be happy to assist.